Effective August 11, 2026

Contractor Response Terms

These Contractor Response Terms form an agreement between DAWZO LLC, doing business as Better Handled (“Better Handled,” “we,” “us,” or “our”), and the business identified in a response (“Business,” “you,” or “your”). The submitter represents that they have authority to accept for the Business.

1. Independent business

The Business is independent, not our employee, agent, partner, franchisee, subcontractor, or representative. We do not control how you prepare a response or perform services. You may not bind us or claim that we employ, recommend, certify, approve, guarantee, or warranty you.

2. Our limited role

We supply a standardized form, transmit customer-supplied information, and may deliver your response. We do not promise a lead, job, acceptance, placement, exclusivity, or volume. We may contact other businesses and reject or remove a response that is incomplete, misleading, unlawful, unsafe, untimely, or outside scope.

We do not prepare, set, negotiate, modify, approve, evaluate, or recommend your scope, price, inspection fee, assumptions, exclusions, availability, or terms. We may correct formatting, create a PDF, or request missing fields without taking responsibility for substance.

3. Response requirements

Each response must be truthful, accurate, current, independently prepared, authorized, and clear. Disclose the response type, material assumptions and exclusions, all inspection fees and refund or credit conditions, and a validity period where appropriate. Do not include deceptive claims, hidden charges, unlawful terms, or infringing content.

4. Qualifications and compliance

The Business is solely responsible for every required license, classification, registration, permit, bond, insurance policy, workers’ compensation obligation, employment requirement, tax, and qualification. Promptly notify us if submitted qualification information changes.

You are solely responsible for legally required estimates, advertising, home-improvement or service-and-repair contracts, notices, cancellation rights, deposit limits, change orders, permits, lien notices, warranties, safety, and other duties. Our form or PDF is not a substitute for your required customer contract or notices.

5. Customer relationship

Any contact, inspection, negotiation, contract, payment, deposit, cancellation, refund, warranty, dispute, injury, damage, or work arrangement is directly between Business and customer. We are not a party, guarantor, escrow, project-payment collector, or dispute resolver.

6. Customer information

Request descriptions, approximate location, cross streets, timing, files, links, and related information are confidential and may be used only to evaluate and prepare the requested response and, if the customer voluntarily contacts you, discuss that request. You may not identify or locate the customer, visit without permission, use information for unrelated marketing or lists, sell or disclose it, contact excluded companies, or retain it longer than reasonably necessary. Protect it using reasonable safeguards and delete it when no longer needed, subject to lawful recordkeeping.

7. Response license

You retain ownership of your response and grant us a nonexclusive, worldwide, royalty-free license to receive, store, copy, format, convert to PDF, transmit, and retain the response and business contact information as reasonably necessary to operate, deliver it, maintain records, prevent abuse, and comply with law. You represent that you can grant this license.

8. Submission fees

A fee, if any, is earned for accepting and delivering the Business’s response—not for customer contact information or obtaining a job. No fee is owed unless the exact amount is displayed before submission and affirmatively accepted. Unless displayed terms state otherwise, an accepted fee is nonrefundable after successful submission or delivery, except duplicate charges or our processing failure. Fees never affect selection order, geographic priority, presentation, or customer choice.

9. Prohibited misuse

Do not misuse links, submit under another business’s identity, scrape or interfere with the service, automate unauthorized submissions, misrepresent our role, or use the service to violate law or another person’s rights.

10. Privacy and verification

Data practices are in our Privacy Policy. You authorize verification through authorities, insurers, public sources, and supplied documents, and presentation of relevant Business information and your response to the requesting customer.

11. Disclaimers

To the fullest extent permitted by law, the service and customer-supplied information are provided “as is” and “as available.” We do not warrant that a request is complete, accurate, genuine, safe, lawful, available, or suitable; that a customer will contact, hire, or pay you; or that the service is uninterrupted. Conduct your own due diligence before property visits, contracts, payments, or work.

12. Liability limit

To the fullest extent permitted by law, Better Handled and DAWZO LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, opportunities, data, or damages arising from a customer-business relationship or services. Our aggregate liability will not exceed the greater of $100 or submission fees you paid during the preceding 12 months. Nothing excludes liability that cannot legally be excluded.

13. Indemnity

To the fullest extent permitted by law, Business will defend, indemnify, and hold harmless DAWZO LLC and Better Handled from third-party claims, penalties, and reasonable costs arising from Business’s response, advertising, customer relationship, inspection, contract, workers, subcontractors, payments, noncompliance, property access, services, injury or damage caused by Business, misuse of information, or breach. This does not cover our own unlawful conduct where prohibited.

14. Suspension and disputes

We may suspend access or refuse responses when reasonably necessary for safety, integrity, nonpayment, or legal compliance. California law governs. Court proceedings must be brought in a court with jurisdiction in San Diego County. Before filing, each party will send written notice and attempt good-faith resolution for 30 days, without preventing small claims or urgent injunctive relief.

15. Changes and contact

The version accepted with a submission governs that submission. If a provision is unenforceable, the remainder stays effective. Questions and legal notices: requests@sandiegohandled.com.